Refund Policy

Last Updated: February 2026

Introduction/Purpose

This Refund Policy outlines the terms and conditions under which refunds may be issued for services provided by domain. The purpose of this policy is to ensure transparency and fairness in our refund practices while providing maximum legal protection for daubehr in compliance with applicable laws in Slovakia.

Scope and Applicability

This policy applies to all customers who purchase services from domain. By engaging with our services, you agree to the terms outlined in this Refund Policy.

Definitions

  • Services: Refers to all offerings provided by daubehr, including but not limited to travel packages, guided tours, and related services.
  • Customer: Any individual or entity that purchases services from domain.
  • Refund: The return of funds to the Customer for services not rendered or not meeting the agreed-upon terms.

Main Policy Content

1. Refund Eligibility

Refunds will be considered under the following circumstances:

  • Services were not delivered as promised.
  • Services were canceled by daubehr for reasons other than force majeure.
  • Customer requests a refund within 14 days of the purchase date, provided that the service has not been utilized.

2. Non-Refundable Services

The following services are non-refundable:

  • Any services that have been utilized or commenced.
  • Special promotional offers or discounted packages, unless otherwise stated.
  • Services canceled less than 48 hours before the scheduled start time.

3. Refund Process

To initiate a refund request, Customers must:

  • Contact daubehr via email at [email protected] or by phone at +4219186488101.
  • Provide proof of purchase and details regarding the request.
  • Submit the request within the specified eligibility period.

Refunds will be processed within 14 business days from the date of approval of the refund request. Refunds will be issued using the original payment method.

User Rights and Obligations

Customers have the right to:

  • Request a refund in accordance with this policy.
  • Receive clear communication regarding the status of their refund request.

Customers are obligated to:

  • Provide accurate information when requesting a refund.
  • Adhere to the timelines and procedures outlined in this policy.

Limitations and Disclaimers

daubehr shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use the services. The maximum liability of daubehr shall not exceed the total amount paid by the Customer for the services in question.

Data Protection/Security

All personal data collected during the refund process will be handled in accordance with our Privacy Policy and applicable data protection laws, including the General Data Protection Regulation (GDPR). Customers have the right to access, rectify, or request the deletion of their personal data at any time.

Changes to Policy

daubehr reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on the website. Customers are encouraged to review this policy periodically to stay informed of any updates.

Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:

Company: daubehr
Phone: +4219186488101
Email: [email protected]
Address: Avenue Business Center, Karadžičova 8, Floor 5, Office 12, Bratislava, 821 08, Slovakia.

Governing Law and Jurisdiction

This Refund Policy shall be governed by and construed in accordance with the laws of Slovakia. Any disputes arising from or related to this policy shall be subject to the exclusive jurisdiction of the courts of Slovakia.